Focusing on security and innovation, Brazilian banks plan to invest more than R$ 47 billion in technology this year. A 1° stage of the Febraban Banking Technology Research 2024, carried out by Deloitte, gathered estimates of 24 national financial institutions.
Including investments and expenses, the gross amount is R$ 47,4 billion and should be applied by December. This represents around R$ 8 billions more when compared to the resources allocated to technology in 2023. Investments will improve the customer experience, customizing solutions, in addition to promoting technological innovations.
In general, resources focused on technology doubled in the period of eight years. Between 2015 e 2023 there was an increase in 104% in budgets allocated to technological improvements. Em 2015 Brazilian banks invested R$ 19,1 billion. Nonetheless, at the end of last year, the value for the same purposes was R$ 39 billion.
Security is unanimous
Cybersecurity is the priority among 100% of the institutions interviewed due to risky transactions and the use of private data. For that, banks should focus on architecture, infrastructure and tools to detect and respond to cyber threats quickly. In addition to identity and access management, resources will be applied to solutions such as:
- Cloudy Security
- Data encryption
- Innovation tests
- Employee training
OF: growth of 22%
Just like investments, Information Technology teams grow (OF) in banking environments. Today, are already 45,3 thousand working professionals, representing the average of 11% of staff. This is equivalent to an increase in 22% compared to the previous survey.
Developers correspond to 39% of this total. But, future hires should include Business Intelligence specialists (BI), Information Security specialists, data scientists and engineers and agile methodologies.
Ranking of main investments
Despite concerns about digital security, percentage speaking, banks must allocate more resources to other important technological demands. As 24 participating institutions are committed to an agenda of continuous transformation.
Aligned with security emergencies, Higher budgets will be applied to innovative and expanding solutions, as AI capabilities (Artificial intelligence), Blockchain and DREX – Central Bank digital currency project. The priorities are:
1 – Customer experience (83%)
2 – Innovations (71%)
3 – Personalization of products and services (63%)
4 – Security and privacy (58%)
5 – Social and sustainable responsibility (54%)
6 – Integrative ecosystem offerings (54%)
At the moment, banks are committed to 96% with AI, em 56% with DREX and Blockchain and in 11% with Quantum Computing, whether in adherence or improvement. Throughout the year, IT teams must explore topics that surprise customers and the market, as:
- Data analysis
- Blockchain advancement
- Chatbot expansion
- Exploring instant messaging channels
- Cloud migration
- Tokenization of digital assets
About the search
The information included in the 1st volume of the Febraban and Deloitte research (largest professional services organization in the world) were collected between November 2023 and March 2024. Os 24 banks included in the survey represent 81% of Brazilian financial institutions.
Members responded to an electronic form with qualitative and quantitative responses. After, the survey was complemented with interviews with 27 executives, public data and research from Deloitte.
